After trying various online and catalogue mail-order company’s food hampers, anxiously awaiting their arrival and then, finding such disappointment with the lack of taste of the food items and the poor selection of quality foods (cakes sold in tins?, cheap mince pies sold because of profit margins – not because of taste) most of which ended up in the rubbish bin (quite expensive, too), we knew we could make a much better hamper. So we did!
First of all, we wanted food items in our hampers that were something “extra special” that you wouldn’t find on the shelves of your local supermarket and had excellent taste. We attended trade shows and discovered The Guild of Fine Foods, which is an organisation dedicated to promoting excellence in speciality foods. Since 1993, the guild has organised the Great Taste Awards, which has gained widespread recognition amongst the UK’s retailers and consumers and is now seen as the benchmark for fine food and drink in the UK. Products fortunate enough to receive an award cannot only claim to be of the finest quality, but can prove it as well. All entries undergo rigorous tests by a specially selected panel of experts, which include leading chefs and food critics. We decided to taste some of their award winners. Wow! We were impressed. The award winners were excellent! So, we started looking for food items with these prestigious awards to put into our food hampers.
Since our food items were being carefully chosen to be of top quality, we felt that our gift baskets should be the same. So, we sourced a wicker basket supplier that not only makes excellent quality baskets, but also has an ethical and fair trading policy to protect the workers involved in the production of the hamper baskets. In this policy which we support, workers are highly skilled artisans who enjoy higher wages than realistic average local expectations. Men and women are paid the same rate for the same job and no child labour is used. Working environments far exceed regulatory standards of health and safety, which includes the provision of airy, well-illuminated modern workshops. So, the hamper you purchase with us, supports this fair trading policy which we think is important.
We felt that our hampers should not only be packed well on the inside but also on the outside, to protect them from the “lumps and bumps” along the way before they arrive to their final destination… an eagerly awaiting special person. We thought, what’s the point of taking the time to order a few gift hampers, only to find damaged items inside once they arrive? So, instead of taking that risk and choosing a cheaper, single-walled cardboard box, we opted for a more durable, double-walled cardboard box. Although a bit more expensive, it’s twice as strong and less chance of getting damaged during transit, and that makes very good sense to our customers and to us.
Although we have created a large selection of hampers, gift hampers and Christmas hampers to choose from, with a variety of themes in each, we felt it might be even better if you could “Create Your Own Hamper”. This way, if a customer wanted to create a unique hamper to their own personal taste, they could easily do so. So we did! The only thing more enjoyable than creating your own unique hamper, is receiving it. We made our Create Your Own Hamper section of the website user friendly and fun to use.
We have a wide selection of hampers or gift baskets – if you are living the United States, including our festive Christmas hampers , none of which are pre-made waiting to be shipped out and all are carefully assembled by hand when we receive an order. We also have a wide range of prices to suit the most discerning tastes as well as those working with a budget. Whether your order is for one hamper or for a few hundred hampers or more, we will ensure it is hand-packed carefully and then double-checked by a second person to ensure all of the contents are in order before it leaves our premises.
Excellent customer service is our “number 1 priority” and we are dedicated to delivering nothing less. We care about our customers in such a way, that we treat every customer like they are our only customer and we hope to build and maintain very good customer relationships with each and every customer we have the privilege to work with. We hope to earn our customers confidence in knowing that if a problem arises; it will be dealt with immediately and fairly and if our customers are treated well and happy with our service, then we have succeeded in doing our job well! After all, the best compliment we can ever hope to earn is your repeat business.
Lastly, we are continually looking for new ways to improve and be able to serve our customers even better. The best way we can do this is through regular customer feedback. We urge you to please take a few minutes to give us your feedback. You can call us directly or email us here. Here are a few comments from some of our customers – Click here to see some of our customer testimonials.
Thank you very much for your business and hope you are as pleased with your hamper as we are making it for you – The Hamper and Gift Place